FREQUENTLY ASKED QUESTIONS

What is JustHost? And why is my account being moved there?

Will my billing change?

When will my account transition to JustHost?

Your subscription will renew on the same date and with the same term that you have now. However, on your credit card statement you will see a different from address. You may also see a price adjustment (once you've been transitioned, you can check your new account management area to confirm your billing status).

After your account changes to JustHost, your charge will come through as “BRI*[yourdomainname]” so for example “BRI*janessalon.com.”
We are planning this transition to ensure that your account change and website experience is a smooth one. Once your account has passed our quality measures we will move forward with the change. Your account should transition before October 1, 2017.

JustHost is a sister brand of your old hosting provider and a leading provider of CPanel hosting services. Going forward, we want to keep bringing you the latest and most up-to-date services, protect your site from intruders, and improve our ability to keep your site up and running. The best way to do that is to make your site part of JustHost.

With JustHost you will have the same website management features that you know and love, with a more modern experience, better support, faster response times and increased investment in the services you need.

How will I know the transition has happened?

​You will know the change has taken place when you go to your regular login screen and are redirected to the JustHost site.

Will there be any changes to how I manage my website?

Who can I contact if I have questions?

Will my website change?

Your website management features will remain the same, but you may notice a more modern and better-performing experience. And everything will be done under the Justhost brand, of course!
If you have any questions about this change please do not hesitate to reach out to our support team by calling 888-755-7585 or chat with us at https://helpchat.justhost.com/
No, your website should not experience downtime or changes. We are working hard to ensure that your account’s transition to JustHost will be smooth enough that you won't notice!